Summarize Written Text Question
During PTE Core exam, the 10 minutes timer starts immediately as soon as you see this question prompt. It signifies that your writing section has started.
Read the internal memo about a new customer service initiative. Read and summarize the passage using between 25 and 50 words. Type your response in the box at the bottom of the screen. You have 10 minutes to finish this task.
Summarize Written Text Passage
Team,
In our quest to continuously improve customer satisfaction, we're rolling out a new initiative called 'Customer First.' This program is designed to enhance our responsiveness and personalize our service. Starting next month, we will implement a new CRM system to better track and address customer inquiries. Additionally, we are launching a training program for all customer service representatives, focusing on communication skills and problem-solving techniques.
Our goal is to ensure that every customer feels heard, valued, and satisfied with our services. We believe 'Customer First' will set a new standard in customer care and strengthen our brand loyalty.
Your support in this initiative is crucial for its success.
Best,
Jordan
90-Points (9 Bands) Sample Answer for Summarize Written Text
The text primarily discusses starting next month, highlighting the importance of a training program. Additionally, it touches on focusing on communication skills, accentuating the significance of a new standard. It concludes by suggesting problem-solving techniques, thereby unequivocally delineating customer inquiries.
To achieve full marks in the PTE Core exam, this model answer uses the SWTCORE template. For the Summarize Written Text question type, factors such as Content, Form, Grammar, and Vocabulary Range determine your score. In the following picture, you can see how this answer is excellent in all these aspects!
How much score will I get with this PTE Core Summarize Written Text Sample Answer?
You can confidently use this Summarize Written Text Answer in the PTE Core exam with similar results. You can even try it for yourself right now, click the link below and check immediately. Remember to type it all out, rather than copy pasting, as it will help you in getting prepared.
Template used in this Summarize Written Text Sample Answer
Try memorizing the entire template before you start typing. Below is the template for the PTE Core Summarize Written Text item-type.
Summarize Written Text Core Template
The text primarily discusses keyword/keyphrase, highlighting the importance of keyword/keyphrase. Additionally, it touches on keyword/keyphrase, accentuating the significance of keyword/keyphrase. It concludes by suggesting keyword/keyphrase thereby unequivocally delineating keyword/keyphrase.
*Now, with the above template, you only have to add a few phrases from the text-passage.
Example phrases for the current writing summary task:
A templated response needs to have words from the question-text, and here is a list of such words and phrases that you can use. All of these words and phrases are directly from the text of SWT prompt, thus giving you several ideas for creating your own answer.
improve customer satisfaction, Customer First, enhance responsiveness, personalize service, starting next month, a new CRM system, address customer inquiries, a training program, focusing on communication skills, problem-solving techniques, a new standard